Join us as the Integrations Manager, Platform Partnerships for our hospitality product. Contribute to our growth journey by nurturing new​ ​standalone integration alliance partners and drive the existing partners to deliver their Go-To-Market strategy. As an extension of our partner’s business, you will use the market leading resources and expertise within LS to provide dedicated and tailored support. Generating YoY growth and value for the partnership.

The core metric for this role will be kickbacks & referral fees generated from leads or deals sent to the partner as well as the awareness of the partnership within Lightspeed. Create spiffs with the partner, create internal awareness and review partnerships by category and adds / removes to optimise the business. 

What you'll be responsible for:
  • Identify new ‘stand-alone’ integrations for all Lightspeed core products;
  • Own and maintain existing integrations and setup quarterly partner performance calls;
  • Formalize existing integrations and contracts;
  • Identify referral opportunities and setup agreements with partners around referring in collaboration with Partner Development Manager;
  • Work closely with Sales/Customer Success/Support for feedback around existing and missing integrations;
  • Work closely with technical partner managers for feedback around API;
  • Carry out customer satisfaction scores of key integration;
  • Work with poor performing partners to improve their score;
  • Support Sales Engineer in creating the wiki for key integrations;
  • Work with the Sales Engineer team to ensure understanding and awareness of key integrations within all sales departments;
  • Support Tech Partner Manager on requirements for the App store;
What you'll bring to the team:
  •  Partnerships experience within Saas Sales Environment
  •  Understanding of the hospitality industry
  •  High degree of initiative and self-direction
  •  B2B relationship building skills
  •  Ability to develop comprehensive reseller growth strategies
  •  Excellent oral and written communication skills and group presentation skills
  •  Ability to train, motivate, and foster relationships with potential partners
  •  Ability to thrive in a competitive and fast-moving environment
  •  Strong positive attitude
  •  Fluent in English and local language of the assigned territory
Assets
  • Knowledge of and experience with Salesforce or other CRM systems
  • Technical API knowledge
  • Fluency in other languages to English

Who we are

Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.

We're passionate about enabling people to do their best work. Come work with us and find out what you can do!