Account Manager
We are looking for Account Managers to join our team of industry experts that own our deep connection with our HUGE base of small business customers, helping them succeed and grow with Lightspeed at scale. This role is ideal for Account Managers who are looking to expand their skill set in a mix of one-to-one and one-to-many customer success.
About you
- You’re passionate about hospitality, people, and the future of our industry.
- Customer happiness makes you happy.
- You are obsessed with data, new revenue and upsells.
- You are highly analytical and love rapidly testing, learning, and scaling new tactics.
- You are a doer who wants to learn and grow as quickly as Lightspeed is.
- You love a challenge, and you’re not afraid to speak your mind, get stuck in and share your ideas.
Your role
- Maintain a portfolio of small business customers, constantly having your finger on the pulse when it comes to their performance, engagement and growth with Lightspeed.
- Plan and execute campaigns across digital channels to promote engagement, new product solutions and success with Lightspeed, determining what drives efficient, scalable growth that’s closely aligned with revenue.
- Constantly analyse your customer’s health and performance, quickly identifying any opportunities for pro-active engagement and preventing churn.
- Collaborate with cross-functional teams across Lightspeed to create a great end-to-end experience for our customers.
- Monitor metrics daily, track KPIs, and take action on any trends you observe.
About You
- A hospitality background would be ideal, but if you don’t have that we’ll settle for lots of passion and enthusiasm for the industry.
- Experience administering POS or other hospo tech such as reservation systems is a great head-start.
- Account management, customer success, or digital marketing, experience or qualification is a bonus.
- Enthusiastic about digital analytics, data management, marketing and customer portfolio analysis.
Perks
- Brew up? We have a full self-service cafe set up in the office featuring coffee from Australia’s finest roasters (think Mecca, Sample, Industry Beans etc.), with our very own coffee experts floating around to teach you a trick or two
- Gelato Messina fridge stocked with new flavours on a regular basis
- Fully stocked fridge of different craft beers #PoweredByLightspeed
- Work hard and play hard with table tennis and foosball
- Organised activities such as hackathons, board game nights
- Awesome office space located in Chippendale, NSW
To all recruitment agencies:
Lightspeed does not accept agency resumes.
Please do not forward resumes to Lightspeed employees or any other company location. Lightspeed is not responsible for any fees related to unsolicited resumes.
All final applicants for this position will be asked to consent to a background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Who we are
Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.
Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.
We're passionate about enabling people to do their best work. Come work with us and find out what you can do!
